Thursday 6 December 2018

Dealing with Conflict (Part Two)

Strategies for dealing with difficult situations
Strategy / Action
Know-all’s Acknowledge, but seek other opinions
- Use as a resource if they are part of a team
- Use them to assist you in game management
Get the official: Take the professional path and continue to treat the person with courtesy. Don’t react or make a big deal out of it. If the situation continues and is disrupting the group, then go straight to the competitor and ask: “What’s the problem?”
- Remember that by confronting an individual, you may isolate them from other members of the team. So try and involve one other person such as the captain.
Talkative competitors: Don’t panic. One or two competitors can add to the dynamic of the competition.
- Use their peers to help quieten talkative persons.
- If this doesn’t work you may have to cut in and talk directly to the offender.
Off the point or long answers: Short cut the discussion by focusing on the decision.
- Seek an indication that the competitor will try to prevent the situation arising again.
Wrong answers
- When applying the rules, some decisions are black and white. When clarifying such rules, try not to embarrass the competitor.
Three steps for handling conflict
- Eliminate the source of the problem
- Change the perception of the problem
- Use your personality, skills, knowledge, human understanding – i.e. your coping resources
- Flexibility
- Communication
- Closeness – but not familiarity
- Problem solving
Key personal attributes for managing conflict
Communication skills To become effective communicators, officials need to be skilled in the following areas:
Written communication
Verbal communication
Active listening/talking
Awareness of the barriers to effective listening strategies and techniques to improve communication. The communication process
Process of contact
Communication, instruction
The official
The competitor
Intended meaning
Selection, value,
Appropriateness to learner
Interpreted meaning
Decoding, previous experiences,
transfer into action
Capabilities, attitudes,
Knowledge, experience, will
Capabilities, attitudes,
Knowledge, experience,
Oral, visual, manual or combined Competition factors
Terrain, sun, wind, rain, cold, noise etc
Starting level of ability

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